Toucan MessageLabs
Spam Manager - Quick Start
- The first thing you'll likely see in evidence that the MessageLabs
system is cleaning your email is that you will receive
an email from Spam Manager with the subject "Spam Manager - request
to add an email address".
This message means that Spam Manager has quarantined a Spam email that was to be sent to this particular email address.
- Follow the link to the Spam Manager page.
The first thing you need is a password.
- Click the Send me a
password and it will be emailed to your email address.
Click continue
Now enter the supplied Password and your email address.
As a matter of security you will be asked to change your password. You should do this now and change it to something you'll remember but is not readily guessed.
Once the password has been changed successfully you will be advised.
Click summary and you will have the quarantine list of all the messages blocked for that email address.
The Options tab enables you to Manage Aliases and Change your password. If you have multiple aliases such as info@your_domain and sales@your_domain rather than have a Spam Manager account for each address, you can manage this under one Spam Manager account in the Manage Aliases page.
- Finally, on-line training is available at http://onlinelearning.star.net.uk/emailhome/
(Currently inactive)
- Additional comprehensive documentation is available in ClientNet so
the administrator of your Toucan MessageLabs email security
system can enable additional facilities such as approved
and blocked senders at user level within Spam Manager
and also administer these at domain level within ClientNet.
To access ClientNet you will need your username and password as issued by Toucan Internet LLP.
Go to ClientNet >>
Go to ClientNet Quick Start Guide >>
- Basic support is available from Toucan Internet LLP. Please use the
Tech Support
facility >> or call 01279 871 694. Note that
extensive full documentation is available in ClientNet
so the user can configure this system as meets their business
requirements.
Should you want Toucan to update configurations beyond the standard initial setup we are pleased to offer this as an extra service. Please enquire.
Full operational information on Spam Manager for the user and administrator:
For comprehensive details of
the Spam Manager user interface
see the Spam Manager User
Guide |
For administrators functions
see the Spam Manager Quarantine
Administrator's Guide |
