:: Opened 2010-02-10 14:15
We have increased firewall security across all servers this afternoon. This will have no effect on any services, however if any irregularities are noticed please notify us using the Support Request above.

:: Opened 2009-10-25 15:34
We have identified an issue were certain users on the Toucan network cannot sent email to other users.
The issue has been identified and work is underway to correct the issue. When we have more we will advise here.
This does not affect inbound or outbound email in any other way.
Any irregularities should be notified here >>>

:: Closed 2010-02-01 13:03
Issue identified and corrected

:: Opened 2009-10-14 15:03
This is notice that on Friday 16th October 2009 during the evening after 18:00 there will be a planned server outage of approximately 5 minutes to allow us to upgrade our servers.

This upgrade will allow us to increase the capacity of the services we offer all our clients for their email accounts, ftp accounts and websites.

Upgrades are applicable to all users from Monday 19th October 2009. A few users have been notified that their accounts have been upgraded already.

Specifc service upgrades are:
Standard POP 3 account was 25MB
This will be 100MB.

High capacity POP3 account was 80MB
This will be 200MB.

Hosting Level One
Was 25MB business class webspace with 2GB monthly transfer quota.
Will be 100MB business class webspace with 2GB monthly transfer quota.

Hosting Level Two
Was 100MB business class webspace with 4GB monthly transfer quota.
Will be 400MB business class webspace with 4GB monthly transfer quota.

Hosting Level Three
Was 150MB business class webspace with 6GB monthly transfer quota.
Will be 600MB business class webspace with 6GB monthly transfer quota.

Hosting Level Four
Was 200MB business class webspace with 8GB monthly transfer quota.
Will be 1,000MB business class webspace with 8GB monthly transfer quota.

Media Streamer One
Was 400MB fast webspace with 10GB monthly transfer quota.
Will be 1,000MB fast webspace with 10GB monthly transfer quota.

We apologise for the short planned outage.


:: Updated 2009-10-20 11:52
All service quotas for all clients have been updated and all systems are fully functional.


Any irregularities should be notified here >>>

:: Closed 2009-10-20 11:54

:: Opened 2007-10-09 19:35
With the recent global increase in the quantity of Spam email, the use of catchall email addresses (everything@your_domain.co.uk) has created problems for the Toucan outbound relays. The larger queue lengths have caused some email to be delayed for significant periods of time. The number of load-balanced relays has been increased to maintain a quality service; however the underlying cause needs to be addressed. A catchall email address accepts all email sent to any address within an email domain (everything@your_domain.co.uk) - whether or not the email address exists. Catchalls used to be a useful facility before Spam became a problem, but Catchalls have become increasingly untenable as Spam levels have escalated.

Catchalls are now no longer a practical mail configuration and we urge clients with such configurations to review the revision of their email facilities with us, for their benefit as well as others. An update to the Exim mailserver configuration will route email being forwarded from catchall addresses via a separate set of outbound relay queues and IP addresses. This is intended to reduce queue times for non-catchall email.

Our efforts will be focussed on supporting non-catchall email. Issues relating to catchall email addresses will receive lower priority. Further steps to mitigate the issues caused by the use of catchall addresses will be considered if necessary. The new Exim configuration will be rolled out today.

Clients with Catchall addresses can discuss this with us and we will be pleased to advise on the best options to suit individual requirements.