These notes are for clients with POP3/IMAP email accounts on Toucan Internet mail servers.
Irrespective of your email client you will need the following information to establish your email account and outbound mail facility.
Unless there is a good reason why not to, always use the SSL settings.
If you are using multiple devices to access your email IMAP is the optimum method.
Note: Some mail clients will alert about an unverifiable certificate if using non-SSL connections. This is because the mail software is seeing the SSL at the server IP address, however the SSL is valid for viper.toucaninternet.com and not your mailserver address. There is no security issue and you can keep the existing setting or you can change the mailservers to viper.toucaninternet.com and the warnings will stop.
Here are some simple step by step guidelines using mail client Outlook 2013 as an example:
Click File in your main menu.
Add a new account
Choose Manual setup
Choose "POP or IMAP"
This is where you enter the key information:
Click "More Settings..." and the choose the "Outgoing Server" Tab
Check the option for SMTP authentication and choose "Use same settings as my incoming server".
Then go to the "Advanced" tab.
The port numbers are important as if these are wrong the mail will not work properly or at all. Note these instructions are shown for POP3 without SSL. If you choose IMAP without SSL the IMAP port is 143 instead. In either case the outbound SMTP Port is 587. The SSL ports are detailed at the top of this article.
Select "OK" and test the settings.
You should get a success notice like this.
Exceptional conditions noted.
When setting up an email account the basic instructions provided are for the account to be set up on a single device/computer that is to receive and send email to and from that email account.
As email accounts can be configured in many permutations it is recommended that email accounts are configured by IT professionals, especially when multiple devices/computers are accessing the same account.
Diagnostic support is available to IT professionals installing Toucan Internet email accounts as required.
Toucan Internet has a network of IT support companies qualified to integrate its services with online networks, mobile devices and computers and will be pleased to make a recommendation should you not have your own IT support facility.
For clarity the scope of Toucan Internet's supply is solely the provision and maintenance of the services excluding local device/computer configurations.Contact us now